Ordering

Placing an order


Once you have submitted your order, you will be taken to the order confirmation page which you can print for your records. You will also receive an e-mail confirmation, usually within minutes. Please check that all details are correct. If not please contact us immediately.

Is VAT included in the price?


All prices given on We Are Sweats include VAT unless otherwise stated. No discount will be given on products where VAT is not chargeable. We Are Sweats reserves the right to amend our prices to reflect any changes in VAT that may occur.

Cancelling an order


Under the Consumer Protection (distance selling) Regulations 2000, you have a statutory right (exercisable up to and including the seventh working day after the day of delivery), to cancel your order for any reason and receive a full refund.

How can I cancel my order?


You can cancel your order at any point up to the completion and shipment of your order. Please contact us via our Contact Form or email us at: hello@wearesweats.com within 24 hours and we will confirm cancellation. Please make sure you include your full name, your order number, and a clear declaration that you wish to cancel the order in your message to us.

If your order has already shipped, you can return your purchase to us in accordance with our return policy described below.

Payment

Payment methods


We accept online payment in a secure environment by credit card and Paypal. We currently accept Visa Credit/Debit, MasterCard, Maestro, Delta, and Switch. All transactions are shown in UK £ sterling.

Please note that we only accept credit cards from countries where we ship.

For your safety and security we require you to enter your Card Verification Number (CVN) when paying by Credit Card.

We use a simple and secure payment gateway service via Sage Pay, so you can shop with us safe in knowledge that your transactions are 100% secure.

At this moment in time we are currently unable to accept cash, cheques or postal orders.

Can I pay by invoice?


No, unfortunately not at this time.

Order Problems

Why has my payment been declined?


Card payments can be declined for a variety of reasons:

  • Is your card out of date?
  • Have you entered your details correctly?
  • Did you enter your credit card's correct three-digit CVC code on the back?

If the problem persists please contact your bank or credit card issuer.

What do I do if I haven't received my order?


Packages sent via regular postal service do not carry tracking numbers so cannot be tracked once they have left us.

Please can we ask that you allow 5 business days for an order being delivered within the UK, 10 business days for an order being delivered within Europe and 15 business days for an order being delivered to any other country, before contacting us to advise that you have not received your item.

Orders that are returned to us due to an incomplete or incorrect address provided will not be returned to you and will only be re-sent at your expense. Additionally orders that are abandoned by you for any reason will not be returned to you and will only be re-sent at your expense.

Discount/Gift Cards Codes

I forgot to use my promotion code?


Unfortunately, we are unable to apply any discounts after your order has been placed on site.

I cannot apply a promotion code?


If you are experiencing problems when trying to apply a promotion code on the check out page please contact us via our Contact Form prior to placing your order and we will assist you as quickly as possible.

Shipping & Delivery

When will my order ship?


Your order is normally shipped via your local Royal Mail postal service, this will cost £5 and is tracked unless the value of the order is over £60 which is free tracked delivery - items are then sent via tracked DPD local. 

International orders will cost £20 and can arrive anywhere between 7-10 business days from when the order reaches the destination country, not from when it is dispatched from us. Some packages can take slightly longer due to postal delays. Orders may also be delayed by customs procedures as customs duty may need to be paid before your package can be delivered in some non-EU countries. Please note that for orders outside the EU, custom charges may apply at your expense.

Can I track my order?


You should receive an automated email with a link in to track your order from the courier - please check your junk mail folder! 

International orders


All countries outside the EU have additional customs clearance charges. Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by you (the recipient). We regret that we have no control over these charges and cannot predict what they may be. For further details please contact your local customs authority. We Are Sweats cannot be accountable for any delays incurred whilst in transit with our courier.

We use DHL for express international shipping and Deutsche Post (run by DHL) for standard international shipping.

International shipping will take longer than UK shipping,

International orders will cost £20 and can arrive anywhere between 7-10 business days from when the order reaches the destination country, not from when it is dispatched from us. Please bare this in mind when ordering.

If an item is sent to an address that you specified when ordering which turns out to be incorrect, we are not liable if this item does not reach you. Any orders placed over the weekend or on a bank holiday will not be processed until the next working day.

Is VAT, freight costs, or custom fees included in the price?


All prices given on wearesweats.com include VAT unless otherwise stated. No discount will be given on products where VAT is not chargeable. We Are Sweats reserves the right to amend our prices to reflect any changes in VAT that may occur.

All prices given on the Website are exclusive of freight costs, custom fees and other applicable duties or fees. Please note that on orders outside the EU, custom charges may apply at your expense.

Returns

Return of unused goods


Please see below for instructions on how to return your items. 

Please be advised we DO NOT accept hand delivered returns, our office is strictly not open/accessible to the general public.

We do provide an exchange service - please read section 'Returns of items in order to exchange' to find out more.

**We can only accept products for a return if they are unworn, in the original packaging and in a re-saleable condition. All item(s) must then be returned within 30 days of invoice date**

**Postage must be covered by the customer and we strongly advise to use a tracked delivery service when returning parcels to us as, if we do not have proof that products have been received back with us, a refund may not be possible **

Please remember to include a note with the parcel stating your order number and send the product(s) to:

We Are Sweats
Unit A4, Third Avenue
Tyne Tunnel Trading Estate
North Shields
Newcastle Upon Tyne
NE29 7SW
United Kingdom

If you have any further questions, you can contact us on - 

0191 296 3098
support@wearesweats.com
Contact Form

**Please allow 14 working days from the date your return parcel is received back at We Are Sweats for your refund or exchange to be processed**

Returns of faulty, incorrect or sub-standard products


Please follow the same procedures as above. However, if the products you return are faulty, incorrect or damaged in transit, we will refund you the cost of the return postage, as well as the goods and your original postage and packing charge providing there is no evidence of the goods being damaged after delivery.

Please note, we offer a 3 month guarantee and goods that have been considered faulty outside of this period will not be subject to a refund.

Returns of items in order to exchange


We can only accept products for a return/exchange if they are unworn, in the original packaging and in a re-saleable condition. All item(s) must be returned within 30 days of invoice date. Please remember to request an exchange on the 'Returns Insert' and send the product(s) to the provided address. We Are Sweats will then contact you to arrange a suitable exchange for you. All products must be returned via tracked delivery and not in person.

NOTE: Please allow up to 14 working days from the date your return parcel is received back at We Are Sweats for your refund or exchange to be processed.

Conformity of goods


We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Communication

Communication with us


We will attempt to communicate with mail order customers by email. All relevant information about your order will be sent to the email address you have provided to us.

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